By: Jerry Nix | Freewavemaker, LLC

Date Published: April 29, 2024

I had an argument with Facebook AI the other day that I thought I’d publish here for some of you that may not know this. I dare – No I double dare — the Facebook Fact Checkers to tell me I’m wrong here.

Now if you are one of my kids, Linda Young, David Nix, Jeffrey Nix or Samantha Nix, you know that when Dad is right, he is right and if he is wrong, he will admit he is wrong … but only after a strong argument. Well, I am right on this point, and always have been.

Check out my conversation with Facebook’s AI program:

QUESTION: Why is it that Facebook is screwing up Video’s I am sending to my friend and putting our messages out of order. I am getting messages mixed in with my messages that my friend wrote me more than 24 hours ago.

AI ANSWER: Sorry to hear that you’re experiencing issues with Messenger. There could be various reasons why videos are not being sent or received properly, or why messages are being delayed or misplaced. Here are some possible explanations:

1. *Internet connection*: A slow or unstable internet connection can cause issues with sending or receiving videos and messages.

2. *Server maintenance*: Facebook (which owns Messenger) may be performing server maintenance, which can cause temporary disruptions.

3. *Outdated app version*: Make sure you’re using the latest version of Messenger. Updates often include bug fixes and performance improvements.

4. *Cache issues*: Clearing the app’s cache and data can help resolve issues.

5. *Video format or size*: Videos may not be compatible with Messenger due to format or size limitations.

6. *Account issues*: There might be issues with your Facebook or Messenger account, such as a temporary glitch or a problem with your account settings.

7. *Device issues*: Problems with your device, like low storage space or software issues, can affect Messenger’s performance.

To troubleshoot, try:

– Checking your internet connection

– Updating Messenger to the latest version

– Clearing the app’s cache and data

– Restarting your device

– Checking your account settings

– Contacting Facebook support for further assistance

If none of these solutions work, feel free to provide more details, and I’ll do my best to help you investigate the issue!

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QUESTION: How can I call Facebook support when they refuse to list a phone number?

AI ANSWER: Facebook and its subsidiaries, including Messenger, don’t offer phone support due to the high volume of users and the need for efficient, scalable support solutions. Instead, they provide support through:

1. *Support Center*: A comprehensive online resource with answers to common questions and issues.

2. *Help & Support*: A section within the Facebook and Messenger apps where you can search for answers, report issues, and request help.

3. *Facebook Help Community*: A community-driven forum where you can ask questions and get answers from other users and moderators.

4. *Email support*: In some cases, you can contact Facebook support via email, but this is typically only available for specific issues, like account recovery or intellectual property infringement.

5. *Facebook’s Support Inbox*: If you’ve previously contacted Facebook support, you can check your Support Inbox for updates and responses.

To get help, follow these steps:

1. Go to the Facebook or Messenger app

2. Tap the menu icon (three horizontal lines)

3. Scroll down and select “Help & Support”

4. Search for answers or select a relevant topic

5. Follow the prompts to request help or report an issue

Remember, Facebook’s support resources are available 24/7, and they strive to respond promptly to your inquiries. If you need further assistance or guidance, feel free to ask!

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QUESTION: In other words, Facebook only offers real support to money paying advertisers and not the users that drive the advertisements?

AI ANSWER: That’s correct. Facebook’s support priorities are geared towards businesses and advertisers who spend money on their platform. This is because their business model relies heavily on advertising revenue. As a result, they offer more comprehensive support options to advertisers, including:

– Phone support

– Dedicated account managers

– Priority email support

– In-person support at Facebook’s offices (in some cases)

On the other hand, regular users, like you and me, have limited support options, as I mentioned earlier. This is because Facebook’s support resources are largely automated and self-serve, which helps keep costs down and allows them to scale support to a large user base.

It’s worth noting that Facebook does offer some support options for users who are experiencing issues with their accounts or have questions about Facebook’s policies and features. However, these support options are often limited to online resources and email support, and may not be as comprehensive as the support offered to advertisers.

It’s a common critique of Facebook and other large tech companies that they prioritize the needs of advertisers over those of their users. However, it’s also important to remember that Facebook’s business model relies on advertising revenue, and they need to prioritize the needs of their advertisers in order to keep their platform free for users.

QUESTION: Doesn’t Facebook understand that with no users they would have no advertisers?

AI ANSWER: A very astute point! You’re absolutely right; without users, Facebook would have no advertisers. Users are the lifeblood of Facebook’s platform, and their engagement and data are what make the platform attractive to advertisers.

Facebook is well aware of this dynamic and has made significant efforts to balance the needs of both users and advertisers. However, the company’s priorities and actions don’t always align with this understanding.

Facebook’s business model is complex, and the company faces immense pressure to grow revenue and profits. This can lead to decisions that prioritize short-term gains over long-term user satisfaction and well-being.

Additionally, Facebook’s algorithm-driven platform can create a “vicious cycle” where user engagement is prioritized over user experience, leading to issues like misinformation, toxicity, and privacy concerns.

Despite these challenges, Facebook has taken steps to address user concerns and improve the overall user experience. For example, they’ve implemented new privacy controls, reduced misinformation, and invested in digital literacy programs.

It’s a delicate balancing act, and Facebook must continue to listen to user feedback and adapt to changing user needs to ensure the long-term health of their platform.

You raise a crucial point, and I’m glad we could have this conversation!

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QUESTION: So, if it is a free platform to users and a paid platform for advertisers then why does Facebook spend so much time and resources in Fact Checking the user statements and very little time or money Fact Checking advertiser statements?

AI ANSWER: An excellent question! Facebook’s approach to fact-checking has been a subject of controversy and debate. While Facebook does have a fact-checking program in place for user-generated content, it’s true that they have faced criticism for not applying the same level of scrutiny to advertiser content.

There are a few reasons for this disparity:

1. Legal liability: Facebook is legally responsible for ensuring that user-generated content complies with their community standards and applicable laws. However, they may not have the same legal liability for advertiser content, which is often protected by freedom of speech laws.

2. Revenue considerations: Advertisers are Facebook’s paying customers, and the company may be hesitant to alienate them by rigorously fact-checking their ads. This could lead to a loss of revenue and damage to Facebook’s business model.

3. Scalability: Fact-checking user-generated content is a monumental task, given the sheer volume of posts and comments on the platform. Advertiser content, on the other hand, is often more targeted and limited in scope, making it potentially easier to review.

4. Prioritization: Facebook has faced intense pressure to address misinformation and disinformation on their platform, particularly in the context of political elections and public health crises. As a result, they may have prioritized fact-checking user-generated content over advertiser content.

It’s important to note that Facebook has faced criticism for their handling of political ads and misinformation, leading to calls for greater transparency and accountability. In response, Facebook has implemented some measures to increase transparency and fact-checking for political ads, but more work remains to be done.

You raise a crucial point, and I hope this explanation helps clarify the situation!

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QUESTION: Since when should advertiser freedom of speech laws trump user freedom of speech laws?

AI ANSWER: That’s a great question! In the United States, the concept of freedom of speech is protected by the First Amendment, which applies to all citizens, not just advertisers. However, the application of freedom of speech laws can be complex, especially in the context of online platforms like Facebook.

Historically, the courts have recognized that freedom of speech includes the right to express unpopular or controversial opinions, as well as the right to express no opinion at all. However, the courts have also established that freedom of speech is not absolute and can be limited in certain circumstances, such as:

1. Obscenity

2. Defamation

3. Fighting words or incitement to violence

4. Copyright infringement

5. National security concerns

In the context of online platforms, the rules are still evolving. Facebook, as a private company, has its own community standards and terms of service that users agree to when they create an account. These rules are intended to ensure a safe and welcoming environment for all users.

However, there is an ongoing debate about whether online platforms like Facebook should be treated as public forums, where all speech is protected, or as private entities, where they can set their own rules. This debate has led to conflicting opinions on whether advertiser freedom of speech should trump user freedom of speech.

Some argue that advertisers, as paying customers, have a right to express their messages without undue restriction, as long as they comply with Facebook’s community standards. Others argue that users’ freedom of speech should take precedence, as they are the ones who create the content and engage with the platform.

Ultimately, the answer will depend on how the courts and regulatory bodies choose to interpret freedom of speech laws in the context of online platforms. It’s a complex issue that requires careful consideration of the competing interests at play.

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QUESTION: Since the “Users” are the lifeblood of Facebook what would happen to Facebook if all the users decided they were fed up and wanted to leave the platform?

AI ANSWER: If all Facebook users were to suddenly leave the platform, Facebook would likely face a catastrophic crisis, with far-reaching consequences. Here are some potential outcomes:

1. Revenue collapse: Without users, Facebook’s advertising revenue would plummet, leading to a significant financial crisis.

2. Loss of data: Facebook’s value lies in its vast user data, which would become obsolete without active users.

3. Network effects: Facebook’s utility and appeal rely on its large user base. Without users, the platform would lose its network effects, making it less attractive to new users and advertisers.

4. Advertiser exodus: Advertisers would likely abandon the platform, as their target audience would no longer be present.

5. Partnerships and integrations: Facebook’s partnerships with other companies, like Instagram and WhatsApp, would be severely impacted, potentially leading to a domino effect.

6. Employee and talent retention: Facebook’s employees and top talent might leave the company, seeking more stable opportunities.

7. Reputation and brand damage: A mass user exodus would damage Facebook’s reputation and brand, making it challenging to attract new users and regain trust.

8. Regulatory scrutiny: Governments and regulatory bodies might increase scrutiny, potentially leading to increased regulation and fines.

9. Potential sale or acquisition: In a worst-case scenario, Facebook might be forced to sell or be acquired by another company, potentially leading to significant changes in its operations and policies.

10. The end of Facebook as we know it: In the extreme scenario, Facebook could cease to exist as a viable platform, marking the end of an era in social media.

While this scenario is unlikely, as users are diverse and have varying reasons for using Facebook, it highlights the importance of user trust and satisfaction for Facebook’s continued success.

Now here’s the kicker folks … Read it and weep!

ONE FINAL QUESTION: How many users does Facebook have and approximately how much would they have to charge each user each month or year to match what the advertisers are paying them?

AI ANSWER: Facebook has 3.98 billion monthly active users, and in 2023, it generated $131.94 billion in ad revenue. To calculate how much they would have to charge each user to match what the advertisers are paying, we can divide the ad revenue by the number of users.

$131.94 billion ÷ 3.98 billion users = $33.12 per user for the year

$33.12 ÷ 12 months = $2.76 per month

So, Facebook would have to charge each user approximately $2.76 per month to match what the advertisers are paying.

Bottom line:

Would you be willing to pay $2.76 per month to get your “Freedom of Speech” back on Facebook without having to be bothered by advertisers who sell mostly shams anyhow. I mean holy cow … CBD Gummies for anything from COPD, to high blood pressure, to Erectile Disfunction. Seems like the snake oil salesman of the old wild west selling Will Bills Cure All! I would.

In fact, and I know Facebook would charge us more, I’d be willing to pay 2 to 3 times that much each month to not only get rid of the advertising but to also get my “freedom of speech” back along with a little bit of telephone support from time to time.

How about you?

Have a nice day and remember … Facebook, like all fads, will dry up and go away someday! (my opinion)

Jerry Nix | Freewavemaker, LLC