Wednesday, September 21, 2022 – By: Jerry Nix | FreeWaveMaker, LLC
America used to be a place,
Where the customer was right.
It did not matter if they were wrong,
They were still the Hero in the spot light.
Now the corporations,
Are driven by the advertiser dollar.
Customers have become a commodity,
And it makes me want to holler.
Take Facebook, for example,
Who could care less about the user.
Because of the almighty advertiser money …
When it comes to the customer, Facebook is an abuser.
Google is another example;
Number one in the world for information.
Till you try to reach their helpdesk,
And find not one phone number for that station.
Even Walgreen’s, the pharmacy,
A brick-and-mortar store;
Can’t find room for good customer service,
While they rake in dollars galore
Or even the mighty Walmart,
Where they require self-checkout;
They could care less about the customer,
And of this I have no doubt.
Let’s not forget the streaming platforms,
Where TV shows are streamed advertisement free;
As long as the streamer, you and me,
Are willing to pay the monthly fee.
But even then, when something goes wrong
There’s no phone number for a technical assistant!
I guess that fee we pay,
Still makes them customer resistant
Oh, what happened to my America,
Where the customer used to be king;
Where disputes were settled quickly in favor of the consumer,
That’s no longer a thing.
Some may blame technology
For this non-customer-centric world we live in,
But to do that, in my opinion,
Is simply a mortal sin.
Technology should not control people
When it comes to excellent customer care.
When companies let technology replace what humans are meant to do;
All I can say is corporations, you’d better beware.
The consumers make you money
Buying things, you sell or make.
You should be taking care of them more,
And start now for heaven’s sake
You know Mr. Corporate CEO
We live in a cancel culture …
If you don’t start taking care of your customers
They may cancel you like a vulture!
Your paid millions of dollars
Just to help your company grow,
But if you make the American Consumer mad;
That growth might really slow.
Full-service gas stations went away
For a little self-serve “convenient” store.
That’s when the “slippery slope” began
That has caused lack of service to really soar.
It’s time that all American’s go back
To doing business with mom and pop.
If enough people will do this,
Perhaps this lack of service, by the too big to fail, will stop.
Oh, what happened to my America
Where the customer used to be king
Where disputes were settled quickly in favor of the consumer
I’m so sorry, that’s no longer a thing.